Legal
These terms and conditions govern the relationship between Cribbar Creative ("we", "us") and any client or prospective client ("you") who engages our services. By commissioning work from Cribbar Creative, you agree to these terms.
Cribbar Creative is a web design and digital marketing business based in Newquay, Cornwall. For any questions about these terms, contact us at sam@cribbarcreative.co.uk.
Cribbar Creative provides website design, digital advertising, Google rankings, copywriting and related digital marketing services. The specific scope of work for each project is agreed in writing before work begins and forms part of the contract between us.
We reserve the right to decline any project at our discretion.
All quotes are provided in writing and are valid for 30 days from the date of issue unless otherwise stated. Prices are exclusive of VAT unless stated otherwise. Any work outside the agreed scope will be quoted separately before being undertaken.
Payment terms are agreed on a per-project basis and confirmed in writing before work begins. Typical arrangements are:
Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pause or withhold work until outstanding invoices are settled.
To allow us to deliver your project on time and to the agreed standard, you agree to:
Delays caused by late supply of materials or feedback may affect the project timeline and are not the responsibility of Cribbar Creative.
Revision allowances are outlined in each project agreement. Requests for changes outside the agreed scope will be quoted separately. Once you have given final written approval for any deliverable, changes requested after that point may be subject to additional charges.
Upon receipt of full payment, ownership of the final website design and agreed deliverables transfers to you. Until full payment is received, all work remains the intellectual property of Cribbar Creative.
We retain the right to display completed work in our portfolio and to reference the client relationship for marketing purposes, unless you request otherwise in writing.
Third-party assets such as stock photography, fonts or plugins may be subject to their own licensing terms. We will make you aware of any such terms that affect your use of the finished work.
Where hosting and maintenance services are provided, these are offered on a rolling monthly basis. Either party may cancel with 30 days written notice. In the event of cancellation, we will assist with a reasonable handover process.
We take reasonable steps to ensure uptime and security but cannot guarantee uninterrupted service. We are not liable for losses arising from server downtime, third-party outages or events outside our control.
Our liability to you in connection with any project is limited to the total fees paid for that project. We are not liable for indirect, consequential or special losses, including but not limited to loss of revenue, loss of data or loss of business opportunity.
We are not responsible for the performance of third-party platforms, advertising networks, search engines or hosting providers.
Digital marketing results - including website traffic, search rankings, enquiry volumes and advertising performance - vary significantly between businesses, sectors and industries. No two businesses operate in the same competitive landscape, and outcomes depend on factors outside our control including market conditions, competition, seasonal demand, your existing brand presence and how quickly you act on our recommendations.
Cribbar Creative makes no guarantee of specific outcomes, rankings, traffic levels or revenue generated from any service we provide. Where we share case studies, projections or benchmarks, these are illustrative only and are not a promise of similar results for your business.
We do not offer refunds on the basis that immediate results have not been achieved. Digital marketing is a medium-to-long-term investment and meaningful outcomes typically develop over weeks or months depending on the service. If you have concerns about progress, we encourage you to raise them with us directly so we can review the work together.
We treat all client information as confidential and will not share it with third parties except where required to deliver the agreed services (for example, a hosting provider). You agree to treat any proprietary information we share with you in the same way.
Either party may terminate a project with written notice. In the event of termination, you will be invoiced for all work completed up to that point. Any deposit paid is non-refundable unless Cribbar Creative is unable to fulfil the agreed scope.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The current version will always be available on this page. Continued engagement with our services constitutes acceptance of the updated terms.
For any questions about these terms, please contact us at sam@cribbarcreative.co.uk.